Legal
Privacy Policy
Effective
This policy explains how Odessey Products (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit odesseyproducts.com or place an order with us.
Information we collect
We collect information you provide directly: your name, email address, shipping address, and payment details when you place an order. We also collect browsing data automatically: pages visited, time spent, device type, and IP address via cookies and similar technologies.
How we use your information
We use your information to process and fulfil orders, send order confirmations and shipping updates, respond to support requests, personalise product recommendations, and improve the Odessey Products website and product range. We do not sell your personal data to third parties.
Third-party sharing
We share your data only as necessary: with payment processors (Razorpay, Stripe) to handle transactions, with shipping partners (Delhivery, Blue Dart) to fulfil orders, and with analytics providers (anonymised). All third-party partners are bound by data processing agreements.
Data retention
Order and account data is retained for seven years to meet GST and accounting requirements. Marketing preferences are retained until you unsubscribe. You may request deletion of non-statutory data by contacting [email protected].
Your rights
Under applicable data protection laws, you have the right to access, correct, or delete your personal data; to object to or restrict processing; and to data portability. To exercise any right, email [email protected] with your registered email address. We will respond within 30 days.
Security
All data is transmitted over HTTPS. Payment details are processed directly by our payment partners and never stored on Odessey Products servers. We conduct regular security audits and promptly notify affected users in the event of a data breach.
Changes to this policy
We may update this policy periodically. Material changes will be notified by email to registered customers. Continued use of the site after the effective date constitutes acceptance of the updated policy.
Contact
For privacy enquiries, write to: Krishna Enterprises (Odessey Products), SICOP Industrial Estate, Bari Brahmana, Jammu, J&K — 181 133, or email [email protected].