Customer Care
Returns Policy
7-day hassle-free returns, 30-day replacement on manufacturing faults.
Process
How to return an item
1. Initiate
Email [email protected] with your order number and reason for return. We'll reply within 24 hours with a return authorisation.
2. Pack & ship
Pack the item in its original packaging. Drop it at any Blue Dart or Delhivery counter. We'll cover return shipping for defective items.
3. Refund
Once we receive and inspect the item, refunds are processed within 5–7 business days to your original payment method.
Eligible for return
- Unused products in original, sealed packaging
- Items with a manufacturing defect or damage on arrival
- Wrong product received
- Orders returned within 7 days of delivery
Not eligible for return
- Products that have been used directly against skin (hygiene policy)
- Items without original packaging
- Returns requested after 7 days of delivery
- Damage caused by misuse or improper storage
Defective or damaged products
If you receive a defective or damaged product, contact us within 48 hours of delivery with photos. We will arrange a free pickup and send a replacement or a full refund, whichever you prefer. Defective returns are not subject to the 7-day window. Manufacturing faults reported within 30 days of delivery are a free like-for-like replacement; after that they are covered by the 12-month warranty as a repair or replacement.
Questions? Contact our support team